Don Hennen
Director of Risk Management & Claims

Don brings to Crane over 25 years of experience as a multi-line Claims Adjuster and Unit Manager.  Don started in the industry adjusting Personal & Commercial Lines Auto and Commercial General Liability claims.  Throughout his career, he has adjusted a wide variety of claims for small businesses and Fortune 500 companies.  In December of 2016, Don was promoted to Director of Risk Management & Claims.  Don and his team assist clients and brokers with a wide variety of Risk Management, Loss Control & Claims services including:

  • Duties including investigations, evaluating claims and negotiating settlements with claimants as well as attorneys
  • All aspects of a Workers’ Compensation loss including medical management, fraud investigations, denials and final resolution
  • Claims handling functions for large losses involving mediation, litigation and complicated coverage issues
  • Premises liability, contracts, contractual risk transfer, product liability and uninsured motorist cases
  • Personal Lines property losses
  • Auditing and enforcing guidelines and procedures in the claims department

Don has also been nationally recognized for his handling and coordination of two catastrophic product liability losses.  He was also a panel member of Arbitration Forums and assisted in resolving cases submitted to arbitration.


  • Bachelor of Science degree from the University of Missouri, Columbia in Food Service & Hotel Management



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