Position Summary
Provide service to new and existing clients by placing and processing new personal lines insurance business and retaining renewal personal lines insurance business.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions
- Perform all account transactions including applications, quotations, ID cards, endorsements, binders, claims, renewals, follow-up and correspondence.
- Respond to client inquiries, incoming mail and company requests.
- Review new business, renewals and endorsements to insure items are received as ordered.
- Use every contact as an opportunity to round the account and review coverages for the insured; successfully communicate those needs.
- Work with insureds who wish to cancel in order to retain the business.
- Confer and negotiate with company underwriters to save underwriting cancellations and remarket as necessary.
- Keep informed of new sales programs.
- Sell new personal lines accounts within agency established underwriting guidelines.
- Maintain client files on agency management system and use system for processing all transactions.
- Participate in educational seminars/classes for improvement of insurance/sales skills.
- Maintain knowledge of current underwriting requirements of contracted insurance carriers.
- Maintain knowledge of policy provisions and any changes in those provisions.
- Perform additional duties as assigned.
- Prompt and reliable attendance required.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and fax machines. This job may also work in various clients’ locations, with varying conditions and elements.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit, stand and walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Requirements
Education/Experience:
High school diploma or equivalent required. Complete knowledge of personal lines underwriting and rating. Complete knowledge of insurance practices and procedures in the industry and with an agency. Minimum of two years’ experience. Proficient in Microsoft Suite.
Licensure/Certification:
Current Producer’s license required.
Personal Characteristics:
Friendly, positive attitude; willingness to help others; good organizational and prioritization skills; customer focused; excellent written and oral communication skills; effective problem-solving techniques; ability to adapt to changing situations in a fast-paced environment; ability to work on highly detailed work under pressure with time constraints.